Changing or cancelling an order.
Once an order has been placed and payment has been made we can not cancel an
order for any reason. We also can not make any changes to an order other than
updating an address. (Meaning we can not add to or take an item off an order once the
order has been placed and payment has been processed).
If for some reason a package has left the warehouse but has not been scanned by the
delivery company, i.e. UPS, USPS, or DHL or if a package has had no updates in
tracking for 14 business days or comes up as lost in transit, we will issue a refund for
the order and will void the shipping label making the package invalid.
In some rare cases an order may be marked as delivered and not physically left or left
days later. If this happens then we wait 14 business days after the original delivery time
to see if it will in fact be delivered to the customer. If it does not get delivered then there
will be two options available.